WOWing customers into Loyal Fans of yours.
Because of all of the choices your customers have everything just seems to look alike. How does your business distinguish itself?
I have found that it always is the Experience that the customers have with your business. The reality is that the only people who talk about your exceptional service that counts is your customers.
I’d like to share a story with you. Last month I travelled to LA, and my wife and I had dinner in the upscale restaurant in the hotel. Unfortunately, just before our meal arrived, they sat a group of 15 individuals next to us. They proceeded to become very rowdy and loud.
I approached the Host and explained my dilemma to her and asked her to change our table to another area. She made it seem as if I was inconviencing her by my request. She had us wait for 30 minutes, when I saw many tables that were open.
Needless to say, I wasn’t wowed by their handling of this problem.
Have any of you experienced a similar Customer Service experience that turned out negative. Let’s share some and perhaps we can come up with some solutions and suggestions as a group. Also, tell us the systems you have in place to WOW your customers when they have a problem.
To your success,