Is your customer always right?

We have all had miserable experiences, and I hope that we have all learned from those negative experiences.  When business colleague Rich Schefren emailed me this story, I thought it would be important to have you read about it too.  It addresses one of the dilemmas we have to deal with as business owners.  The story is titled “Golf Anyone?” but is about our interaction with our customers. Enjoy and let me know your thoughts.

Here is the link to the article: http://www.strategicprofits.com/strategy/golf-anyone/

To your success…


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One Response to “Is your customer always right?”

  1. Ted Hurlbut says:

    The customer is not always right, but if your focus is on the customer and assuring a positive experience you won’t go wrong, unlike this TPC course, and you’ll find it not difficult to accomodate them, even when they aren’t right.

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