Is your customer always right?
We have all had miserable experiences, and I hope that we have all learned from those negative experiences. When business colleague Rich Schefren emailed me this story, I thought it would be important to have you read about it too. It addresses one of the dilemmas we have to deal with as business owners. The story is titled “Golf Anyone?” but is about our interaction with our customers. Enjoy and let me know your thoughts.
Here is the link to the article: http://www.strategicprofits.com/strategy/golf-anyone/
To your success…