http://www.kenvarga.com/news/exceptional-customer-experience/ Acquire new customers and prospects rapidly, and turn them into lifelong customers. Sun, 25 Jul 2010 23:20:12 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.kenvarga.com/news/exceptional-customer-experience/comment-page-1/#comment-200 Ken Mon, 15 Feb 2010 00:25:36 +0000 http://www.kenvarga.com/news/?p=522#comment-200 Tony, You are on target. All that you mentioned are the keys to success in giving customers what they want but also don't forget to ask the question, " How do you want to receive it." In my experience I have found that the best way to get the answer to "what they want and how they want to receive it," is to ask your customers. This can be done at the point of sale, after with a phone call, and all of the other methods you mentioned. Your comment was great and thought provoking. Per your suggestion, I'll get into this in some future blog posts. Tony, You are on target. All that you mentioned are the keys to success in giving customers what they want but also don’t forget to ask the question, ” How do you want to receive it.” In my experience I have found that the best way to get the answer to “what they want and how they want to receive it,” is to ask your customers. This can be done at the point of sale, after with a phone call, and all of the other methods you mentioned. Your comment was great and thought provoking. Per your suggestion, I’ll get into this in some future blog posts.

]]> http://www.kenvarga.com/news/exceptional-customer-experience/comment-page-1/#comment-199 Tony Fri, 12 Feb 2010 01:09:11 +0000 http://www.kenvarga.com/news/?p=522#comment-199 Great words. So many times people don't realize that it is solutions to problems that we face that will drive demand. The present craze that businesses are talking about is voice of the customer. How do we obtain the key customer requirement using voice of the customer? Some elements of VOC are focus groups, store intercepts, role playing, listening to customer complaints, among others. I think this should be a topic to focus on in future blogs. What do you think? Great words. So many times people don’t realize that it is solutions to problems that we face that will drive demand. The present craze that businesses are talking about is voice of the customer. How do we obtain the key customer requirement using voice of the customer? Some elements of VOC are focus groups, store intercepts, role playing, listening to customer complaints, among others. I think this should be a topic to focus on in future blogs. What do you think?

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