Exceptional Customer Experience

Customers may not remember what you said, but they surely will remember how you made them feel.

It is very important to cultivate direct connections with customers and clients. Give them your direct phone line. Invite them to call you and let them know you are willing to help them in any way you can.

When you offer advice or information without immediate return, you gain a huge amount of influence with that customer.

This to me is building for the future. It very well may be beneficial down the road. So treat each person well, and take care not to get sucked into your own importance or self-hype. 

Make people feel special and they will come back for more.

How do you make your customers and clients feel special? Tell me in your comments below.


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6 Responses to “Exceptional Customer Experience”

  1. Tony says:

    Great words. So many times people don’t realize that it is solutions to problems that we face that will drive demand. The present craze that businesses are talking about is voice of the customer. How do we obtain the key customer requirement using voice of the customer? Some elements of VOC are focus groups, store intercepts, role playing, listening to customer complaints, among others. I think this should be a topic to focus on in future blogs. What do you think?

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    Ken Reply:

    Tony, You are on target. All that you mentioned are the keys to success in giving customers what they want but also don’t forget to ask the question, ” How do you want to receive it.” In my experience I have found that the best way to get the answer to “what they want and how they want to receive it,” is to ask your customers. This can be done at the point of sale, after with a phone call, and all of the other methods you mentioned. Your comment was great and thought provoking. Per your suggestion, I’ll get into this in some future blog posts.

    [Reply]

  2. Undeniably believe that which you said. Your favorite justification seemed to be on the net the easiest thing to be aware of. I say to you, I definitely get annoyed while people think about worries that they just don’t know about. You managed to hit the nail upon the top as well as defined out the whole thing without having side effect , people can take a signal. Will likely be back to get more. Thanks

    [Reply]

  3. It is a Great stage, Alan. I doubt really lots of individuals during the region noticed this. Something about this situation didn’t come to feel suitable and you have got just nailed it.

    [Reply]

  4. cane says:

    these days. Keep submitting additional.

    [Reply]

  5. Hmm it appears like your website ate my first comment (it was extremely long) so I guess I’ll just sum it up what I wrote and say, I’m thoroughly enjoying your blog. I as well am an aspiring blog blogger but I’m still new to everything. Do you have any suggestions for beginner blog writers? I’d genuinely appreciate it.

    [Reply]

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