Customer Retention
Is your customer always right?
Friday, July 3rd, 2009We have all had miserable experiences, and I hope that we have all learned from those negative experiences. When business colleague Rich Schefren emailed me this story, I thought it would be important to have you read about it too. It addresses one of the dilemmas we have to deal with [...]
Profiting from the news…
Friday, June 12th, 2009I was flying back from a recent trip and was reading an article about a tax loophole that was ideal for businesses in the travel market. Since three of my consulting clients are involved in the travel industry, I tore the article from the newspaper to copy and send to my [...]
How to Get a 95% Closing Ratio
Wednesday, May 28th, 2008Here’s an interesting question:
“I’m a personal lines insurance agent, and I would like to be able to have a 95% closing ratio, high retention, and a great system for getting my clients to give me referrals.”
All I can say is WOW. When I was in the insurance business, I created ways to [...]












