Business success

One of the main reasons “customer satisfaction” is a meaningless statistic is that it is not predictable, let alone measurable, as related to business growth. Right about all customer satisfaction people, from marketing to award companies, are saying to me that I am a “know-nothing” human who has no concept of business. “You must have […]

I think I’ve been a salesman most of my life. I started selling very early in my life and there aren’t too many days since that I haven’t been selling. There are times I think I’m very good at selling. Over the years I’ve been paid very well to train others in my sales techniques, […]

Ask yourself, “What is the question that has the greatest impact on your closing presentation?” It is simply “Why is this important to you?” This is a question that you should have asked before you get to a closing presentation. The answer to this question is what you lead with in your closing. Keep in […]

It’s 2013. What, if anything are you or what will you be doing differently this year than last year to take your business to the next level? You might have the answer. If so, you can stop reading. If NOT, I want to share with you some breakthrough ideas to accomplish that. I agree that […]

This is the single most important skill for a business owner to have. Few do.

I’m often asked if there are secrets for succeeding online. Here are a few thoughts I’ve put together to help you. Know what your highest payoff activities are. Most of the successful business owners I speak with know exactly what they should be focusing their attention on each day. They know what is going to […]

I often hear from business owners that the banks won’t lend them any money to run their businesses, or that the banks are making it difficult to borrow.  Some tell me that if they don’t get a loan, they will probably have to close their doors. This could be true.  But I have found that […]

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"Ken, your ideas have been a tremendous help in increasing my bottom line. In the first six months I've had a 32.7% increase in business."

Wayne
Wayne's Deli, Redbook, N.J.